Browse through thousands of products or search via search tool at the left top corner of any page within HKairportShop.com. Add the products to your shopping cart, check out with pickup/ shipping information and make payment online. We offer different collection methods for travelers and non-travelers.

FOR TRAVELERS:

You can choose pickup at store or delivery to your boarding gate when you arrive at Hong Kong International Airport (HKIA), or local delivery. Simply select your preferred collection method at the top of any product listings to filter the available products.

Please be aware that tax exemption amount, restrictions and regulations for foods, liquids, aerosols, gases and dutiable goods apply in different countries. Please check the relevant regulations of your final destination prior to purchase and travel.

If you wish to order with local delivery, some products are only available for travelers which boarding pass is required to present for verification before delivery. There will be a message 'Local Delivery (For Traveler Only)' shown on product detail page. Your order will only be processed for delivery after we have verified your boarding pass details against your order details. For boarding pass verification, please refer to here for details.

FOR NON-TRAVELERS:

You can purchase most of the products at HKairportShop.com, except duty-free liquor. Duty-free liquor with an alcoholic content above 30% (e.g. whisky, Chinese liquor, cognac) is only available for purchase by travelers due to duty-free concessions, which non-travelers are not allowed to purchase.

You can select to pick up your order at HKIA or local delivery. If you wish to pick up at HKIA, please be aware of the collection point varied on each retailer whether is located at non-restricted area or restricted area. If the store is located at restricted area, a remark will be displayed in the store address under ‘Delivery & Returns’ of product details.

If you wish to order with local delivery, some products are only available for travelers which boarding pass is required to present for verification before delivery. There will be a message 'Local Delivery (For Traveler Only)' shown on product detail page.

Orders can be placed from 14 days prior to your flight departure from / arrival at Hong Kong International Airport.

For earliest pickup time, please refer to here for more details.

If you are departing Hong Kong, different destination countries would have different duty-free allowance regulations. You are suggested to check the regulations of respective countries here.

If you are arriving Hong Kong, please refer to the latest liquor regulations as specified by Hong Kong Customs here.

No, you can’t. Tax exemption is not transferrable.

You should beware if you are carrying the LAGs items including:

• drinks, including water, soup, syrup, jams, stews, sauces and pastes and liquor/alcoholic drinks
• food in sauces or containing a high liquid content
• creams, lotions, oils, perfumes, cosmetics, including mascara, lip gloss, lip balm etc
• sprays and pressurised containers, including shaving foam and spray deodorants
• pastes, including toothpastes
• gels, including hair and shower gel
• liquid-solid mixtures
• powder, including face powder
• any other items of similar consistency at room temperature

For the examples, exemptions or item handling of related items at Hong Kong International Airport, please refer to the Hong Kong International Airport Security guidelines for details.

All items at the HKairportShop.com are supplied by our retailers, with outlets at the Hong Kong International Airport. All products are guaranteed 100% genuine, allowing customers to shop with complete confidence.

No. Currently tobacco products are not available on HKairportShop.com. If you wish to purchase tobacco products, you can visit DUTY ZERO by cdf stores at Hong Kong International Airport.

Payments are based on HKD; other currencies are for reference only. If you check out with a card which is not issued in Hong Kong, the exchange rate between your native currency and HKD will be determined by the issuing bank of your card.

You can pay by VISA, MasterCard, American Express, China UnionPay, WeChat Pay (China), WeChat Pay (Hong Kong), AliPay (China), AliPay (Hong Kong) and PayMe.

1. Add your favourite products to the cart and proceed to checkout.
2. During checkout, enter your promotion code and click 'apply'.
3. The applied discount will be shown in the order summary.

1. Log in to your account.
2. Add your favourite products to your shopping cart and proceed to checkout.
3. During checkout, select the eligible Airport e-Coupon(s) or input the HKIA Dollar you would like to use.
4. The discount will be shown in the order summary.

You can use promotion code, Airport e-Coupon and HKIA Dollar at the same time for the spending on HKAirportShop.com, depending on the conditions of promotion code and Airport e-Coupon usage. For more details, please refer to the respective programs' and coupons' terms & conditions.

For some hamper product(s) indicated with ‘This hamper comes with a gift message card’ on product details page, you can input the information of sender name, receiver name and the greeting message in checkout.

There may be a few minutes delay before you receive the SMS/email notification after you have placed your order. Please click here to contact us if you have not received the notification after 15 minutes.

If you purchase hamper product(s) to different shipping address and/or on different preferred delivery dates, order will be separately placed after successful payment. Please check if you have received other order confirmation emails or check in My Orders.

To make sure you have best experience possible, we recommend using the most up-to-date version of one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Luxury Concierge is a personalized service offering you a hassle-free purchase of your desired luxury products with a few simple steps:

• Discover – Get inspirations from luxury brands’ product catalogues and bring your coveted pieces home
• Chat – Can’t find what you want? Chat with our Concierge Team for any shopping request and get connected with luxury brand representatives directly (for selected brands) to purchase/ reserve luxury pieces via a secured link at HKairportShop.com
• Collect – pick-up your order at luxury retail store or boarding gate at your preferred time, or have the order delivered to your address

Our Concierge Team will be at your assistance from 07:00 to 24:00 daily (HKT).

We welcome all types of passengers to enjoy our service.

You may purchase the Luxury Concierge products directly on HKairportShop.com.

For selected items, confirmation of stock availability with our Concierge Team and luxury brand representative in WhatsApp/ WeChat 3-party chat is required. Upon confirmation of your order, our Concierge Team will share a secure payment/ reservation link with you via WhatsApp/ WeChat. You may check out at HKairportShop.com by clicking the ‘Buy now’/ ‘Reserve now’ button within 48 hours.

You may contact our Concierge Team via live chat by clicking the “live chat” icon. We will provide all necessary assistance.