Help Center

Purchase and Payment

GENERAL

Who can shop on HKairportShop.com?
When can I start ordering before I fly and when is the cutoff time?
What is the limit of duty-free liquor am I allowed to bring as a departure or arrival passenger?
I am travelling with friends. Can we pool or transfer our tax exemptions?
What kind of items should I beware of as a passenger at Hong Kong International Airport?
Are the products all genuine?
Can I purchase tobacco products online?
Which currencies can I use?
What kinds of payment methods can I use?
How do I apply a promotion code?
How do I use an Airport e-Coupon / HKIA Dollar?
Can I use a promotion code, Airport e-Coupon(s) and HKIA Dollar at the same time?
Can I request gift service for my order?
After I placed my order, I have not received the SMS/email notification of my order. What should I do?
Why is the confirmation email not showing all products I have purchased?
What web browsers work best with HKairportShop.com?

LUXURY CONCIERGE

How can I enjoy Luxury Concierge service?
What is the service hour?
Is this service for departing passengers only?
How do I make payment/ reservation?
What should I do if I do not have a WhatsApp/ WeChat account?