You may collect your order at the retail store at the airport or HKairport Shop Concierges. You can also collect the order at your departure gate; the charge for the service is HK$100 per order, or receive complementary service upon spending over HK$1,000 per order.

If you are picking up your purchase at your departure gate, a dedicated Concierge team member would be waiting for you at the boarding gate totem.

You must present your pickup QR code for collection. Your boarding pass and passport will also be checked for the purchase of dutiable product(s).

For some hamper products indicated with ‘Local Delivery by Retailer’ collection method on product details page, you can choose the preferred delivery date during checkout. The actual delivery date may vary subject to promotion period, extreme weather conditions and any special postal arrangements by the retailers’ delivery service partners.

For other regular products, it is currently unavailable to specify the preferred delivery date.

Currently, we partner with Hong Kong Post / SF Express / DHL to provide delivery service to local residential and business address. For products to be delivered by retailers, the service will be provided by the retailers’ appointed service partner.

Delivery Service#	Delivery Lead-time*	Shipping Fee (HKD) (per order)^	Free Delivery Service (per order)
Local (Hong Kong)	3-5 Postal Days (Hong Kong Post/ SF Express/ DHL); or as per preferred delivery date selected in checkout for products to be delivered by retailers	$100	Upon spending HK$300 or above

#For products to be delivered by retailers, some districts in Hong Kong may be excluded for delivery. You may refer to the ‘Delivery & Return’ information under the corresponding products details page for more details.

^For products to be delivered by retailers, the retailers may charge delivery surcharge for specific districts in Hong Kong. You may refer to the ‘Delivery & Return” information under the corresponding products details page for more details and the amount displayed at the time of payment.

**Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners. If the Product(s) you ordered is/are traveler-only Product(s), the delivery will be arranged after we have verified your boarding pass successfully.

Yes. You will receive an email with the parcel tracking number when your order is shipped.

For some hamper products indicated with ‘Local Delivery by Retailer’ collection method on product details page, the retailer will arrange delivery separately.

HKairportShop.com will arrange delivery for other regular products in another shipment.

You will receive separated email notification with tracking number upon shipment is ready to dispatch.

Additional delivery surcharges will be charged by the retailers due to the following situations:

- The Product(s) cannot be delivered due to the recipient failure to acknowledge receipt

- Given Address is incorrect or incomplete

There may be a few minutes delay before you receive the SMS/email notification after you have placed your order. Please click here to contact us if you have not received the notification after 15 minutes.

If you purchase hamper product(s) to different shipping address and/or on different preferred delivery dates, order will be separately placed after successful payment . Please check if you have received other order confirmation emails or check in My Orders.

Please click here to contact us for appropriate arrangements.

HKAIRPORT REWARDS CONCIERGE (DEPARTURES)

LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area) (Click here to view location map)
OPENING HOURS : 07:00 - 24:00 (HKT)

Subject to retailer’s arrangement, you may deliver your order to a local address (with 3-5 postal days delivery lead-time) by paying a shipping fee of HK$100 or spending HK$300 or above.

You may also deliver your orders to non-local destinations (with 2 weeks delivery lead-time) by paying a shipping fee of HK$300 per order or spending HK$2,500 or above. For details, please visit here.

*Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners.

We deliver products up to HK$100,000. For products over this value, please pick-up at the retail store.

Your purchase may be subject to import duties and taxes that are levied by customs authority in the destination of delivery. Please contact the local customs office for further information.