Collection and Delivery
PICKUP
You can also collect the order at your departure gate; the charge for the service is HK$100 per order, or receive complementary service upon spending over HK$1,000 per order.
Order Time (HKT) | Earliest Pickup Time (HKT) |
07:30 – 21:00 | 90 minutes after* |
21:01 – 23:59 | 09:00 on the next day |
00:00 – 07:29 | 09:00 of the same day |
Order Time (HKT) | Earliest Pickup Time (HKT) |
12:00 – 22:00 | 1 day after |
22:01 – 23:59 | 12:00 on the day after tomorrow |
00:00 – 11:59 | 12:00 on the following day |
DELIVERY
You can filter the products on product listings by selecting 'Home Delivery'.
The available collection method is also displayed on the product detail page.
For other regular products, it is currently unavailable to specify the preferred delivery date.
Currently, we partner with Hong Kong Post / SF Express / DHL to provide delivery service to local residential and business address. For products to be delivered by retailers, the service will be provided by the retailers’ appointed service partner.
Delivery Service# |
Delivery Lead-time* |
Shipping Fee (HKD) |
Free Delivery Service (per order) |
Local (Hong Kong) |
3-5 Postal Days (Hong Kong Post/ SF Express/ DHL) or as per preferred delivery date selected in checkout for products to be delivered by retailers |
$100 | Upon spending HK$300 or above |
#For products to be delivered by retailers, some districts in Hong Kong may be excluded for delivery. You may refer to the ‘Delivery & Return’ information under the corresponding products details page for more details.
^For products to be delivered by retailers, the retailers may charge delivery surcharge for specific districts in Hong Kong. You may refer to the 'Delivery & Return' information under the corresponding products details page for more details and the amount displayed at the time of payment.
*Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners. If the Product(s) you ordered is/are traveler-only Product(s), the delivery will be arranged after we have verified your boarding pass successfully.
Once verification is completed, the order will be arranged for shipment.
In the event that the name, flight date or flight number on the boarding pass does not match the corresponding information inputted in checkout, or if you have failed to provide the boarding pass within 5 days of your flight departure in accordance with our request, the traveler-only Product(s) ordered by you will be cancelled and refunded.
HKairportShop.com will arrange delivery for other regular products in another shipment.
You will receive separated email notification with tracking number upon shipment is ready to dispatch.
- The Product(s) cannot be delivered due to the recipient failure to acknowledge receipt
- Given Address is incorrect or incomplete
Our normal delivery lead time is 3-5 postal days upon you placed the order, while traveler-only products will be shipped after we have received and verified your boarding pass successfully. Please be aware of the delivery lead time and the period of your stay at hotel in Hong Kong.
During checkout, please indicate your check-in & check-out date and room number (if ready) and provide a Hong Kong local contact number in the shipping address for delivery. If you do not have Hong Kong local phone number, you may provide the front desk contact number of the hotel.
We will endeavor to accommodate your delivery request. If the delivery cannot be made by check-out date, our Customer Services Team will contact you for pickup rearrangement.
GATE DELIVERY
LUXURY CONCIERGE
Subject to retailer’s arrangement, you may deliver your order to a local address (with 3-5 postal days delivery lead-time) by paying a shipping fee of HK$100 or spending HK$300 or above.
You may also deliver your orders to non-local destinations (with 2 weeks delivery lead-time) by paying a shipping fee of HK$300 per order or spending HK$2,500 or above. For details, please visit here. *Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners.We deliver products up to HK$100,000. For products over this value, please pick-up at the retail store.
Your purchase may be subject to import duties and taxes that are levied by customs authority in the destination of delivery. Please contact the local customs office for further information.