You may collect your order at the retail store at the airport or HKairport Shop Concierges. You can also collect the order at your departure gate; the charge for the service is HK$100 per order, or receive complementary service upon spending over HK$1,000 per order.

You must present your pickup QR code for collection. Your boarding pass and passport will also be checked for the purchase of dutiable product(s).

Currently, we partner with Hong Kong Post / SF Express / DHL to provide delivery service to local residential and business address.

Delivery Service	Delivery Lead-time*	Shipping Fee (HKD) (per order)	Free Delivery Service (per order)
Local (Hong Kong)	3-5 Postal Days (Hong Kong Post/ SF Express/ DHL)	$100	Upon spending HK$100 or above

*Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners.

Yes. You will receive an email with the parcel tracking number when your order is shipped.

There may be a few minutes delay before you receive the SMS/email notification after you have placed your order. Please click here to contact us if you have not received the notification after 15 minutes.

Please click here to contact us for appropriate arrangements.

HKAIRPORT SHOP CONCIERGE (DEPARTURES)

LOCATION : Near Gate 5, L6, Departures Level, Terminal 1 (restricted area) (Click here to view location map)
OPENING HOURS : 06:00 - 01:00 (HKT)

 

HKAIRPORT SHOP CONCIERGE (ARRIVALS)

LOCATION : Near Transfer Desk E1, Arrivals Level (L5), Terminal 1 (Restricted Area) (Click here to view location map)
OPENING HOURS : Temporarily Closed

 

HKAIRPORT SHOP CONCIERGE (NON-RESTRICTED AREA)

LOCATION : Customer Services Centre, between Aisles E & F, L7, Check-in Hall, Departures Level, Terminal 1 (Click here to view location map)
OPENING HOURS : 06:00 - 01:00 (HKT)

Subject to retailer’s arrangement, you may deliver your order to a local address (with 3-5 postal days delivery lead-time) by paying a shipping fee of HK$100 or spending HK$100 or above.

You may also deliver your orders to non-local destinations (with 2 weeks delivery lead-time) by paying a shipping fee of HK$300 per order or spending HK$2,500 or above. For details, please visit here.

*Delivery Lead-time should be used as a reference only. Shipping estimates are based on time from dispatch and may vary subject to promotion period, extreme weather conditions and any special postal arrangements by our delivery service partners.

We deliver products up to HK$100,000. For products over this value, please pick-up at the retail store.

Your purchase may be subject to import duties and taxes that are levied by customs authority in the destination of delivery. Please contact the local customs office for further information.