Help Center

Collection and Delivery

PICKUP

Where can I collect my order?
When can I collect my order at retail store after checkout?
When can I collect the Signature Flying Roasted Goose In Premium Pack at Yung Kee after checkout?
What documents do I need to provide to collect my purchase?
What can I do if I am not able to collect my order at my selected pickup time?

DELIVERY

Which products are available for delivery?
Can I request to deliver my order on a specific day?
Where can the order be delivered to? How much does it cost? How long does it take?
Can I track my purchase while it is being delivered?
Can I order traveler-only products and choose local delivery as collection method?
If I purchase products to be delivered by retailers as well as other regular products in same checkout, how will the delivery be arranged?
Why am I required to pay additional delivery surcharges to the retailers for hampers?
Do you deliver to hotels in Hong Kong?

GATE DELIVERY

If I choose the 'Gate Delivery' service, when and where can I collect my order after checkout?
What documents do I need to provide to collect my purchase?
What can I do if my flight time is changed?

LUXURY CONCIERGE

Where can the order be delivered to? How much does it cost? How long does it take?
What is the maximum amount for delivery service?
Do I need to pay taxes and duties for order delivered to non-local destinations ?