Note the tax exemption amount and any restrictions or aviation safety requirements that are relevant to countries you may be entering, including your final destination.

Different destination countries would have different duty-free allowance regulations. You are suggested to check the regulations of respective countries here.

Please refer to the latest liquor regulations as specified by Hong Kong Customs here.

If the Product(s) you ordered is/are traveler-only Product(s), you will receive an email requesting to provide the relevant boarding pass within five (5) days of your flight departure to verify your eligibility to purchase. The name, flight date and flight number on boarding pass must match the corresponding information inputted at checkout for your purchase of any traveler-only Product(s) to be successful.

Once verification is completed, the order will be arranged for shipment.

In the event that the name, flight date or flight number on the boarding pass does not match the corresponding information inputted in checkout, or if you have failed to provide the boarding pass within 5 days of your flight departure in accordance with our request, the traveler-only Product(s) ordered by you will be cancelled and refunded.

For traveler-only products, there will be a message ‘Local Delivery (For Traveler Only) – Boarding Pass Required’ shown on product detail page.

Different countries and territories have different restrictions, regulations and duties for food items, liquids, aerosols, gasses and dutiable goods. Customers should check with relevant regulatory departments before purchasing such items.

You should beware if you are carrying the LAGs items including:

• drinks, including water, soup, syrup, jams, stews, sauces and pastes and liquor/alcoholic drinks
• food in sauces or containing a high liquid content
• creams, lotions, oils, perfumes, cosmetics, including mascara, lip gloss, lip balm etc
• sprays and pressurised containers, including shaving foam and spray deodorants
• pastes, including toothpastes
• gels, including hair and shower gel
• liquid-solid mixtures
• powder, including face powder
• any other items of similar consistency at room temperature

For the examples, exemptions or item handling of related items at Hong Kong International Airport, please refer to the Hong Kong International Airport Security guidelines for details.

No, you can’t. Tax exemption is not transferrable.

All items at the HKairportShop.com are supplied by our retailers, with outlets at the Hong Kong International Airport. All products are guaranteed 100% genuine, allowing customers to shop with complete confidence.

Our Concierge Team will meet you at your boarding gate 45 minutes before your flight departure time (only for flights depart from HKT 09:45 to 23:15). The service charge for each order is HK$100, or you can enjoy a complimentary Gate Delivery service upon spending HK$1,000 for each order.

Payments are based on HKD; other currencies are for reference only. If you check out with a card which is not issued in Hong Kong, the exchange rate between your native currency and HKD will be determined by the issuing bank of your card.

You can pay by VISA, MasterCard, American Express, China UnionPay, WeChat Pay (China), WeChat Pay (Hong Kong), AliPay (China), AliPay (Hong Kong) and PayMe.

1. Add your favourite products to the cart and proceed to checkout.
2. During checkout, enter your promotion code and click "apply".
3. The applied discount will be shown in the order summary.

1. Log in to your account
2. Add your favourite products to your shopping cart and proceed to checkout
3. The Airport e-Coupon(s) you are entitled will be distributed to your account once your order is picked up or delivered
4. All Airport e-Coupon(s) will be shown in your account under My Coupons

1. Log in to your account at HKairport Rewards and go to Privileges and Rewards
2. Simply redeem Airport e-Coupons at ‘Rewards Choices’

1. Log in to your account
2. Add your favourite products to your shopping cart and proceed to checkout
3. During checkout, select the eligible Airport e-Coupon(s) you would like to use
4. The coupon discount will be shown in the order summary

Conditions for Airport e-Coupon usage may vary. For more details, please refer to the respective programs’ and coupons’ terms & conditions.

To make sure you have best experience possible, we recommend using the most up-to-date version of one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Luxury Concierge is a personalized service offering you a hassle-free purchase of your desired luxury products with a few simple steps:

• Discover – Get inspirations from luxury brands’ product catalogues and bring your coveted pieces home
• Chat – Can’t find what you want? Chat with our Concierge Team for any shopping request and get connected with luxury brand representatives directly (for selected brands) to purchase/ reserve luxury pieces via a secured link at HKairportShop.com
• Collect – pick-up your order at luxury retail store or boarding gate at your preferred time, or have the order delivered to your address

Our Concierge Team will be at your assistance from 07:00 to 24:00 daily (HKT).

We welcome all types of passengers to enjoy our service.

You may purchase the Luxury Concierge products directly on HKairportShop.com.

For selected items, confirmation of stock availability with our Concierge Team and luxury brand representative in WhatsApp/ WeChat 3-party chat is required. Upon confirmation of your order, our Concierge Team will share a secure payment/ reservation link with you via WhatsApp/ WeChat. You may check out at HKairportShop.com by clicking the ‘Buy now’/ ‘Reserve now’ button within 48 hours.

You may contact our Concierge Team via live chat by clicking the “live chat” icon. We will provide all necessary assistance.